Q: Does the price include shipping charges?
A: No, the price includes the king cake and if provided by each bakery, it may include a Mardi Gras cup, beads, and history of king cake brochure. Each king cake has a full description as to what is included. Shipping cost is based on the SHIP TO address and weight of the cake.
Q: How can I determine when my cake will be delivered.?
A: The cutoff time for shipment the next day is by noon CST. So, if you order before noon, your cake will ship the following day. Some bakeries are closed on Mondays, so check the product detail page for each bakeries hours of operation and shipping times.
Q: I know the king cakes are guaranteed delivery overnight, but can they be delivered by a certain time?
A: Yes, it's only guaranteed to be there the next day depending on the shipping method you selected. NEXT DAY is by noon, NEXT DAY SAVER is by end of business day. GROUND is only for Louisiana shipments and by end of business day.
Q: Can I get a Saturday, Sunday, or Monday delivery date?
A: Yes and No, UPS will delivery on SATURDAY if you choose this option during checkout. UPS will not deliver on Monday, only has delivery dates of Tuesday through Saturday, depending on available shipping dates. Only exception is the two Mondays before Mardi Gras. UPS will pick up the king cake on those Saturdays and deliver them on Monday.
Q: I have multiple orders that I'd like to ship to one location. Do I have to enter each order individually?
A: No. You can send multiple cakes to one location and save of freight cost.
Q: I have a few clients/families to send king cakes to. Is there a faster way to enter all the orders?
A: Yes, please send an email to email@example.com and we’ll send you an Excel spreadsheet to complete. Or, call us at 888-637-CAKE (2253) for details on placing bulk or corporate orders.
Q: How long will the king cake last?
A: The king cake will maintain its freshness 2-3 days after receiving it. If you're planning on serving the cake 2-3 days later, don't open it up. Keep it out of direct sunlight, in a cool place. If you're wanting to keep it longer, we would suggest to put the king cake in the freezer upon delivery, and then take it out 3 hours before serving. It will thaw and will be ready to serve.
Q: Can I send the king cake to someone who lives in an apartment?
A: Yes, HOWEVER, UPS WILL NOT leave the king cake at the door if no one is home or no one answers the door of an apartment building or complex. UPS will leave a note on the door saying they attempted delivery and will be back again the next day to accomplish delivery. If this delivery was attempted on a Friday, UPS will come back that Monday to attempt delivery. You can call the UPS center and either pick up the king cake from them or they will attempt delivery again the next day. If someone you know lives in an apartment and you want to make sure they receive their cake, make absolutely sure someone will be there to accept delivery. Another suggestion would be to send the king cake to a business address.
Q: What should I know about your king cakes and Food Allergies?
A: All of our king cakes may contain or may have been in contact with the following items: milk, eggs, wheat, soy beans, peanuts, and tree nuts (pecans).
King Cake Galore and UPS are not responsible for any delays in delivery or a non-deliveries due to an incomplete address, including but not limited to an apartment, unit or suite number, a wrong zip code or wrong address of recipient. It is the customer's responsibility to provide and ensure the correct address when providing an order via the internet, phone or corporate order. Any change of delivery address when in route will incur a $15 UPS charge for the correction, which also may still be subject to delay in delivery. Also, King Cake Galore and UPS are not responsible for any delay in delivery due to weather conditions, such as severe snow or the closure of airports due to adverse weather conditions.
Please do not enter a Post Office Box as a Shipping Address. UPS does not ship to P.O Boxes.
However, if King Cake Galore or UPS is at fault for your cake not being delivered, we’ll refund or resend your king cake on the next available date.
King Cake Galore is owned and operated by CajunGrocer.com. Please note all cakes are made fresh each day and your guaranteed to receive the freshest product from each bakery.